Thank you for choosing ElektroEdge.com. We are committed to providing reliable and efficient shipping services to ensure a seamless shopping experience. Please read our shipping policy carefully to understand our procedures:
Shipping Locations:We ship all our batteries from our warehouse in Casper, WY, or directly from our partners in Hayward, CA, Fort Worth, TX, Cherry Hill, NJ, and Milton, DE. This allows us to deliver our products to various locations across the United States promptly.
Free Shipping:For all orders with a total value equal to or above $149.00, we are pleased to offer FREE SHIPPING. This is our way of showing appreciation to our valued customers.
Flat Rate Shipping:For orders below $149.00, we offer a flat shipping rate of $10.00 This ensures that you still receive affordable and reliable shipping for smaller purchases.
Dangerous Goods Restrictions:Please be aware that expedited shipping is not available for orders containing batteries classified as Dangerous Goods. These batteries are considered hazardous materials and require special handling and transportation procedures to ensure their safe delivery. Rest assured, we follow all safety regulations and shipping restrictions to prioritize your safety and comply with legal requirements.
Order Processing Time:Our handling time is 2 to 7 business days. During this period, we meticulously prepare and pack your order to ensure it arrives in perfect condition.
Shipping Timeframe:Shipping times are carrier specific and may range between 2 and 9 business days. While we work with reputable carriers to expedite deliveries, external factors such as weather conditions and transportation delays may impact delivery times.
Shipping Address Responsibility:We kindly request that you provide accurate and deliverable shipping addresses during checkout. We are not responsible for orders with wrong or undeliverable addresses. Whether it's your home, business, or another residence address, please ensure its correctness.
Order Cancellation:If you need to cancel an order, please email us for assistance. If your order has not yet shipped, we will cancel it for you. If the order has already shipped, please refer to our Return Policy for detailed information on initiating a return.
Local Pickup:Unfortunately, local pickup is not available through our website. All orders will be shipped to the specified delivery address.
Shipping to Canada:All orders destined for Canada will be shipped via UPS Standard Service (Ground). Please note that shipping to Canada is considered international, and additional brokerage, customs, and duties charges may apply upon delivery.
International Shipments:For international shipments outside the United States and Canada, additional brokerage, customs, and duties charges may apply upon delivery. Please be aware of these potential charges and regulations for your destination country.
At ElektroEdge.com, we strive to provide exceptional service and ensure your satisfaction. If you have any questions or concerns about our shipping policy, feel free to contact our customer support team at support@elektroedge.com or call +1 (307) 364-3749. Thank you for shopping with ElektroEdge.com!