Shipping policy

At ElektroEdge, we're committed to fast, safe and transparent delivery on everything we sell. Shipping costs, handling times and return terms depend on the product category, as explained below.

1. Where We Ship

  • We ship to all 50 U.S. states.
  • We do not currently ship to Puerto Rico, Guam, U.S. territories, APO/FPO/DPO addresses, or international destinations.
  • International customers: Please contact ElektroEdge.com Customer Service before ordering. We can confirm product availability, shipping options, costs and whether we can deliver to your destination.

2. Batteries & Power — Shipping

Shipping costs

  • Shipping charges are based on your order's total weight and delivery location.
  • The final shipping cost is shown at checkout before you complete your purchase.
  • Free standard shipping applies to battery and power product orders of $299.00 or more shipped within the continental United States. No promo code is needed.
  • Orders to Alaska and Hawaii may cost extra and do not qualify for free shipping.
  • Orders ship via trusted carriers such as USPS, UPS or FedEx (ground service).
  • Upgraded options such as USPS Priority Mail may appear at checkout for an extra fee. These are not express or guaranteed delivery services.

Processing and delivery

  • Handling time: Orders typically take 2–5 business days to process before shipping.
  • Orders placed after 2:00 PM Eastern Time (ET), or on weekends and holidays, begin processing on the next business day.
  • Delivery: Most orders arrive within 4–8 business days after processing is complete.
  • The delivery estimate shown at checkout covers carrier transit only. Our handling time is added to it.

Dangerous goods (lithium batteries)

  • Products classified as dangerous goods, such as high-capacity lithium batteries, cannot be expedited.
  • These items ship by ground only, in full compliance with U.S. Department of Transportation (DOT) and carrier safety regulations.

Free shipping on eligible battery products

From time to time, we offer free shipping on select battery and power products within the continental United States. Eligible items are clearly marked on the product page or at checkout.

  • Free shipping applies only to the standard ground method selected by ElektroEdge.
  • Some products may not qualify because of hazardous materials (Hazmat/DG) rules, oversized dimensions, carrier limits or destination restrictions.
  • Alaska, Hawaii and remote delivery locations may cost extra.
  • ElektroEdge may modify, limit or end free shipping offers at any time without prior notice.

3. Pet Supplies & Toys & Games — Shipping

Pet Supplies and Toys & Games may ship from U.S.-based supplier and fulfillment locations.

  • Flat-rate shipping: $12.00 per order
  • Shipping options: UPS Ground or FedEx Ground, where available
  • Handling time: Generally 1–3 business days
  • Delivery: Estimated delivery times vary by destination and carrier
  • Tracking: Provided after shipment, when available
  • Orders with multiple items may arrive in separate shipments.
  • These items do not count toward the $299 free shipping threshold for battery and power products.

Available shipping options and charges are shown at checkout.

4. Orders With Items From More Than One Category

If your cart includes both battery/power products and Pet Supplies or Toys & Games, shipping for each group is calculated separately and the combined total is shown at checkout. These items may ship from different locations and arrive in separate packages, each with its own tracking.

5. Third-Party Fulfillment

Some orders are fulfilled and shipped directly by trusted third-party suppliers on our behalf. This lets us offer a wider selection and fulfill orders efficiently. Items fulfilled this way may arrive in separate packages from the rest of your order.

6. Order Tracking

  • When your order ships, we'll email you a tracking link.
  • You can also log in to your ElektroEdge account to check order status and tracking at any time.

7. Shipping Delays

We work with reliable carriers, but unexpected delays can happen because of weather, carrier disruptions, peak seasons, battery transport rules or product availability. If your order faces a significant delay, we'll let you know.

8. Carrier-Confirmed Delivery

Once a carrier (USPS, UPS or FedEx) marks an order as "Delivered" to the address given at checkout, ElektroEdge's responsibility for that shipment is fulfilled. We are not liable for packages that are lost, stolen, misdelivered or otherwise missing after the carrier has confirmed delivery.

Customers are responsible for:

  • Providing a correct and complete shipping address at checkout
  • Checking with household members, neighbors, building management or mailrooms
  • Contacting the carrier directly for GPS delivery scans, missing-package investigations or insurance claims
  • Filing theft or misdelivery claims where applicable

ElektroEdge cannot issue refunds or replacements for orders the carrier has marked as Delivered. Any resolution (claim, reimbursement or insurance payout) must be handled directly with the carrier.

9. Address Errors & Returned Shipments

  • If an order is returned to us because of an incorrect or incomplete address, a reshipping fee may apply. Alternatively, we may issue a partial refund minus any shipping costs incurred.
  • For help, contact us at service@elektroedge.com and we'll be happy to resolve any delivery concern.

10. Returns & Refunds

For return windows, conditions and refund details for all products, including Pet Supplies and Toys & Games, please see our Return & Refund Policy.

11. Payment Terms

ElektroEdge authorizes and charges your card at checkout. As a small business, this helps us manage inventory and fulfill your order without delay.

For bulk purchases or special-order items, payment is also processed as soon as the order is confirmed. These products often need custom sourcing or special handling, and paying in advance lets us complete your order on time.

This is common practice in our industry. If you have concerns, our support team is here to help. You can request a cancellation and full refund at any time before your order ships. We never hold your funds unnecessarily.

Thank you for supporting a small, independent business.

ElektroEdge — Smarter Shopping Starts Here. We're committed to delivering every order safely, reliably and with full transparency at every step.